Good callers despite of having a bad day

I had a caller. She is a property owner of a villa in France. I think she is already an aged woman (67-75 years of age I think). She is very nice. I don't mind if it will affect my Average Handling Time because I won't sacrifice quantity over quality. She is very kind as she even says sorry if I don't understand my simple instructions that I am providing her but honestly, I am in a good heart to repeat my intructions to guide this kind woman that I am talking with up to ten times. We finished our call after 52 minutes. I gave her wonderful remarks that she is a very kind customer of ours becasue normally, I receive calls who are indeed in their peak of emotions and uttering their hatred of the system that I have no control of. She is asking for an assistance on how can she provide a discount. I instructed her word for word. She cannot do it on her end even if I repeated myself three times but I just don't mind as long as I am speaking with someone who share the same respect. I just simply did it on my end and she was very happy for my assistance that I have provided.
She promised me that she will give me a good feedback.
It's highly appreciated.

Having a bad day...
Sunday is the day of the week where the traffic is less. My shift for today is 3:00PM.
I can even leave home at 2:15PM since arriving in the office will be at 2:45-2:50PM depending on the pace of my walk. But what happened, It was already 2PM and I asked my boyfriend to get me a taxi. He did the other way. He booked Uber instead. Okay. That's fine. But as I opened the door, someone I don't know is present in the car that he had booked. I just thought, "Ah carpool siguro to." Fine. I was wondering why we had our way in Quezon Avenue when it is supposed to be in E. Rodriguez Avenue. Alright fine. We can just turn right anyway so we can head to E. Rod. Ave. But the hell! It's already 2:45PM and the other passenger was the one who got her destination in Landmark. It was indeed out of the way. My boyfriend apologized.
I felt bad that time and so was he. When he fetched me from work, we went straight home and he taled to me about it as he was really sorry. He held my hand and kissed it. I'm okay already.